Our client asked us to map cooperation in their organization because they had the feeling something might not be quite right.When together we looked at the network map, our client immediately recognized the bottleneck:the Head of Customer Services. This manager’s centrality was constraining the speed, spread and quality of information flow, creating a major HR risk. If this person were occupied, then the exchange of information between the Customer Service department and the rest of the organization would be seriously impaired. And on top of all of this, given that all information in the organization flowed through this same person, all information had the same “imprint” and was colored by the values and opinions of this person. - www.bondweaver.com