One way to bridge the gap between a firm’s consumers and payers is to organize communities around specific kinds of work. Then, you influence people in the communities to look for ways they can eliminate waste or otherwise get more value for money the firm spends related to the work they do. Two specific kinds of communities include role-based communities of practice and vendor communities. For example, an IT department would have communities organized around specific roles such as developers, testers, and project managers. As a natural part of doing the work – e.g., posting questions, sharing lessons – community members can expose process deficiencies and work out better ways of optimizing the use of shared resources. - johnstepper.com